Level 3 On-Site Support Technician

We are seeking a Level 3 On-Site Support Technician to provide advanced, hands-on technical support for end users in a fast-paced environment. This position will focus on desktop support, hardware and software troubleshooting, escalated technical issues, and delivering a strong customer experience., * Provide hands-on desktop support for laptops, desktops, mobile devices, printers, and peripheral equipment.

• Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
• Serve as an escalation point for more complex end-user support issues.
• Support Windows operating systems and Microsoft Office applications.
• Install, configure, upgrade, and maintain hardware and software.
• Support device imaging, deployment, and workstation setup.
• Work with Active Directory for user and device support.
• Use ServiceNow or similar ticketing systems to document, track, and resolve support requests.
• Support Intune and Autopilot within the desktop environment.
• Use PowerShell and other diagnostic tools to assist with troubleshooting.
• Assist with software deployments, upgrades, and technology rollouts.
• Perform hardware break/fix support and preventative maintenance.
• Troubleshoot basic TCP/IP, network connectivity, and related infrastructure issues.
• Document troubleshooting steps, resolutions, and technical procedures.
• Communicate status and expectations clearly with end users and internal teams.
• Follow established SLAs and escalation procedures.
• Assist with higher-volume help desk support when required.
• Provide guidance and support to junior technicians and help onboard new team members.
• Participate in projects and other technology initiatives as assigned., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Coordinator OHN Case Mng Hershey Co.

Stuarts Draft, VA*On-Site

Nursing Management Audiometry Spirometry Urgent Care Coordinating Cost Control Nursing Care Mental Health Medical Records Case Management Microsoft Office Computer Literacy Value Propositions Emergency Response Emergency Medicine Rancher (Software) Process Improvement Occupational Health Time Off Management Medical Prescription Medical Surveillance Occupational Injuries First Aid Certification Medication Administration Organizational Communications Environment Health And Safety Hearing Conservation Programs Licensed Practical Nurse (LPN) Basic Life Support (BLS) Certification Cardiopulmonary Resuscitation (CPR) Certification Automated External Defibrillator (AED) Certification +0 2027 Future Talent Program - Elkton Manufacturing Co-op Merck & Co., Inc

Elkton, VA*On-Site

Biology Operations Leadership Automation Enthusiasm Innovation Biochemistry Microbiology Communication Data Analysis Investigation Biotechnology Lean Six Sigma Problem Solving Telephone Skills Technical Issues Biopharmaceuticals Influencing Skills Technical Services Process Development Process Engineering Contingent Workforce Technical Leadership Chemical Engineering Regulatory Compliance Strong Academic Record

Leadership Management ServiceNow Communication Prioritization Problem Solving Desktop Support Network Routing Customer Service Microsoft Office Computer Science Active Directory Diagnostic Tools Technical Issues Operating Systems Technical Support Help Desk Support Computer Hardware Windows PowerShell Peripheral Devices Business Valuation IT Service Management Information Technology Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting Internet Protocols Suite End-User Training And Support Troubleshooting (Problem Solving), The ideal candidate will have a solid desktop support experience, strong troubleshooting skills, and the ability to work independently while also serving as an escalation point and resource for other technicians., * Strong hands-on desktop support and technical troubleshooting experience.

• Experience supporting Windows operating systems and Microsoft Office.
• Strong knowledge of computer hardware, SSDs, peripherals, and general break/fix support.
• Experience with Active Directory.
• Experience with ServiceNow or similar IT service management/ticketing tools.
• Experience with Intune and/or Autopilot.
• Working knowledge of PowerShell.
• Understanding of TCP/IP and basic networking concepts.
• Experience troubleshooting hardware, software, and connectivity issues.
• Strong documentation and ticket-management skills.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple issues in a fast-paced environment.
• Ability to work independently as well as collaboratively with a technical support team.

Preferred Experience

Experience with any of the following is a plus:

• SAP
• VMware/vSphere
• Cisco routers and switches
• Server hardware and basic server support
• SAN/NAS storage technologies
• RAID and I/O technologies
• Software deployment and imaging tools
• ITIL-based environments, * Degree or diploma in Computer Science, Information Technology, or a related field preferred; equivalent professional experience will also be considered.
• Microsoft, ITIL, networking, or related technical certifications are a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Biomedical Engineering Continuous Development Manufacturing Processes Biochemical Engineering Good Manufacturing Practices Ethical Standards And Conduct Continuous Improvement Process Biological Systems Engineering Troubleshooting (Problem Solving) Product And Manufacturing Information Corrective And Preventive Action (CAPA) Current Good Manufacturing Practices (cGMPS), Leadership Management Innovation Compassion Coordinating Supply Chain Adaptability Communication Data Analysis Accountability Prioritization Lean Six Sigma Pharmaceuticals Problem Solving Decision Making Lean Principles Small Molecules Telephone Skills Technical Acumen Agile Methodology Commercialization Biopharmaceuticals Lean Manufacturing Kaizen Methodology Process Improvement Business Objectives Process Development Technology Transfer Engineering Support Process Engineering Focused Improvement Inventory Management Contingent Workforce Process Optimization Chemical Engineering Operational Excellence Industrial Engineering Project Implementation Manufacturing Processes Integrated Product Team Biochemical Engineering Pharmaceutical Engineering Internet Protocol Telephony Good Manufacturing Practices Continuous Improvement Process Troubleshooting (Problem Solving) Operational Performance Management Cross-Functional Project Management

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.