Tech Support Specialist

MS SHIFT

New York, NY, United States

27 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.thejobnetwork.com

Tech stack

System Configuration Information Technology

Job description

MS Shift is a fast-growing enterprise SaaS platform powering security and operations for global hospitality brands. We are seeking a Tech Support Specialist to provide first-level and second-level support to our global hotel clients. This role will troubleshoot technical issues, assist with system configurations, and work closely with development and QA teams to ensure smooth operation of the MS Shift platform. You will interact directly with hotel security teams, operations managers, and IT departments to resolve technical issues and maintain high client satisfaction.

Requirements

5+ years experience in Technical Support or Help Desk \n
Bachelor’s Degree (BSc) in Computer Science, Information Technology, or related field

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