Technical Support Engineer

Our client in Clifton Park, NY is hiring multiple Technical Support Engineers across a range of experience levels. These on-site opportunities are designed for candidates with backgrounds in help desk, technical support, and IT support, with compensation and level of responsibility based on experience, technical depth, and overall qualifications.

This is a strong opportunity for both developing and more experienced IT professionals who enjoy troubleshooting technical issues, supporting end users, and working as part of a collaborative technical team.

Responsibilities of the Technical Support Engineer will include:

• Provide technical support and troubleshooting for end users experiencing hardware, software, system, or connectivity issues.
• Respond to and resolve help desk and IT support requests in a timely and professional manner.
• Diagnose technical problems and identify appropriate solutions or next steps.
• Support users with workstations, applications, peripherals, and general IT issues.
• Document support requests, troubleshooting steps, resolutions, and recurring issues.
• Escalate more complex technical issues when appropriate.
• Assist with system setup, configuration, maintenance, and user support as needed.
• Communicate clearly with users regarding technical issues, solutions, and status updates.
• Follow established IT procedures, security practices, and support standards.
• Collaborate with other technical team members to help maintain reliable IT operations.

Education: Bachelor’s degree in Information Technology or a related field required Experience: 1+ years of help desk, technical support, or related IT support experience required, * Bachelor’s degree in Information Technology or a related field required.

• 1+ years of experience in help desk, technical support, IT support, or a related technical role required.
• Strong troubleshooting and problem-solving skills.
• Ability to diagnose and resolve hardware, software, and general technical issues.
• Strong written and verbal communication skills with the ability to explain technical information clearly.
• Strong customer service skills and ability to work effectively with end users.
• Ability to document technical issues and solutions accurately.
• Strong organizational skills and ability to manage multiple support requests and priorities.
• Ability to work effectively both independently and as part of a technical team.
• Comfortable working on-site in Clifton Park, NY., * help desk or technical support: 1 year (Required)

Similar Job Titles:

• Technical Support Engineer
• IT Support Engineer
• IT Support Specialist
• Technical Support Specialist
• Help Desk Technician
• Help Desk Analyst
• IT Technician
• Desktop Support Technician
• Desktop Support Engineer
• Technical Support Analyst
• IT Support Analyst
• Systems Support Specialist
• End User Support Specialist
• Service Desk Analyst
• IT Support Technician

Keywords:

• Technical Support Engineer
• IT Support
• Technical Support
• Help Desk
• Service Desk
• Desktop Support
• IT Troubleshooting
• Hardware Support
• Software Support
• End User Support
• Technical Troubleshooting
• IT Support Engineer
• Help Desk Support
• IT Systems
• Workstation Support
• User Support
• Technical Assistance
• IT Operations
• Information Technology
• IT Help Desk

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