IT Director

Reporting to the Vice President, Information Systems, as Director of Information Technology, you will lead the teams, platforms, and services that keep Haivision’s employees connected, productive, and secure.

While this is a broad IT leadership role, cloud, server, infrastructure, identity, and endpoint management are where the successful candidate will shine. You will be accountable for the complete lifecycle of Haivision’s corporate infrastructure-from architecture and deployment through operation, modification, maintenance, and retirement.

You will lead seasoned technical professionals, particularly within networking and infrastructure. You must remain technically current, challenge recommendations, and provide credible direction during complex decisions and critical incidents.

As Director of Information Technology, you will be expected to:

IT Leadership and Operations

• Help define and execute an IT strategy aligned with Haivision’s business, growth, and security requirements.
• Lead and develop the Helpdesk, Infrastructure, and Networking teams delivering IT services across multiple offices and remote locations.
• Give senior specialists the autonomy to apply their expertise while maintaining clear direction and accountability.
• Monitor service levels, user satisfaction, operational performance, and team effectiveness.
• Lead the IT response to major incidents in coordination with internal teams and technology partners.
• Support internal and external audits, coordinate IT evidence, and ensure findings are appropriately addressed.
• Champion the responsible use of artificial intelligence and help the team develop its automation, cloud, security, and AI capabilities.
• In collaboration with Security Operations, provide leadership and operational oversight for corporate infrastructure security., * Own the architecture, operational health, security, and modernization of Haivision’s on-premises and cloud infrastructure, including computing and network resources hosted in Microsoft Azure, AWS, and Google Cloud Platform.
• Manage the complete lifecycle of physical, virtual, and cloud servers, including planning, deployment, configuration, patching, monitoring, capacity management, modification, and retirement. This includes oversight of Microsoft SQL Server availability and performance.
• Serve as the technical authority for Active Directory, Microsoft Entra ID, and Microsoft Intune. Oversee Microsoft 365, Windows Server, Group Policy, Windows and macOS endpoints, mobile devices, software deployment, compliance, and encryption while guiding System Administrators through complex configurations and changes.
• Evaluate infrastructure architecture and dependencies across networks, servers, storage, power, backup power, cooling, HVAC, and corporate facilities.
• Oversee backup, business-continuity, and disaster-recovery capabilities, including architecture, retention, monitoring, recovery procedures, and regular restoration testing.
• Manage selected SaaS integrations with corporate identity, network, endpoint, security, monitoring, and support services.

Network Infrastructure

• Work with senior networking professionals to evaluate architecture, establish priorities, manage risk, and make sound technology decisions.
• Provide informed technical leadership to the experienced team responsible for LAN, WAN, wireless networks, internet connectivity, firewalls, VPN, remote access, and cloud connectivity.
• Ensure network services provide the availability, performance, resilience, and scalability required by the business.

• Ten or more years of progressive IT experience, including at least five years in a leadership role.
• Expert knowledge of Microsoft enterprise infrastructure, including Active Directory, Entra ID, Microsoft Intune, Microsoft 365, Windows Server, Group Policy, Windows and macOS endpoint management, and public-cloud platforms, with experience in architecture, administration, integration, troubleshooting, and change implementation.
• Deep and current expertise in enterprise cloud infrastructure, server architecture, identity, and endpoint management, including the complete lifecycle of physical, virtual, and cloud servers; backup and disaster-recovery infrastructure; Microsoft SQL Server maintenance; and the evaluation of network, storage, power, cooling, and facility dependencies.
• Strong understanding of enterprise networking, firewalls, wireless infrastructure, VPNs, and secure remote access.
• Practical experience introducing automation or AI-enabled capabilities into IT operations.
• Excellent communication skills and the ability to work with technical teams, business leaders, auditors, and employees in both French and English.

Haivision (TSX: HAI) is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Haivision enables organizations globally to engage audiences, enhance collaboration, and support decision-making. Haivision provides high-quality, low-latency, secure, and reliable live video at a global scale. Haivision open-sourced its award-winning SRT low-latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision at www.haivision.com.