IT Support Engineer - Helpdesk ServiceDesk (Work from home)

• Solve IT challenges through troubleshooting and software solutions
• Balance support and sales-help clients while identifying their technology needs
• Work closely with businesses, building strong, long-term relationships
• Continue expanding your knowledge in a fast-paced, evolving IT environment

Industry Experience

MSP/MSSP Experience: 3-5+ years IT Support Experience: 3-5+ years IT Sales Experience: 1-2+ years Client Segment Experience: 3-5+ years supporting businesses Remote/Hybrid Experience: 2-3+ years

Core Technical Skills (1-3 Years Preferred)

Support & Systems (Highly Desirable)

• Microsoft Teams, Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
• Monday.com

Devices & Infrastructure

• Fortinet Firewalls, Switches, APs
• SonicWALL Firewalls, Switches, APs
• Ubiquiti Routers, Switches, and APs

Additional Skills

• Typing speed: 40 WPM minimum, 60+ WPM preferred
• AS/BS Degree preferred
• Certifications (CompTIA, Microsoft, Cisco, etc.) a plus, * Active Directory & Group Policy
• Windows OS, Microsoft Office, Windows Server, VPN Configuration
• Office 365 Administration
• Strong customer relationship & sales skills
• Ability to train and support non-technical users
• Excellent time management & prioritization
• Experience with onsite services & projects

Sales & Customer Success - Excellence is Our Standard

• Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
• Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
• Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

Competitive Pay & Compensation Accelerators - Performance-based profit sharing rewards your hard work. Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being. Future-Focused - 401K & Retirement Benefits to build financial security. Professional Growth - Continuously level up your skills, knowledge, and expertise Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters - A small-business culture where your ideas make an impact.

• High-Energy, Fast-Paced Work - A team of go-getters who love what they do.