Systems Engineer (Identity & Cloud)

Designated Personnel Yes Responsible Employee This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty. If Designated Personnel, please paste statement This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing. Statement of Economic Interest No If Statement of Economic Interest, please paste statement Is this a restricted position subject to availability of funding? No If Restricted Position, please paste statement Departmental Objective Design, manage, and secure the University’s servers, databases, identity, and cloud systems, providing dependable service and responsive support to the CNU community. Purpose of the Position To provide responsive technical support to the University community while maintaining the security and integrity of University identity, access, and cloud collaboration systems. This position resolves escalated support requests, performs identity and access management processes, and shares responsibility for administering the University’s cloud identity and productivity platforms. Knowledge, Skills, and Abilities Related to Position, This position is eligible for periodic telework as determined by the department. Eligibility is not guaranteed, and is subject to supervisor approval. Eligibility will depend on the likelihood of the employee’s success in a telework arrangement and the supervisor’s ability to manage telework. Departments and/or Human Resources may modify or revoke eligibility at any time. Employees will be required to sign a Telework Agreement. Physical/Cognitive Requirements

Light Lifting (less than 20 lbs.) Essential Moderate Lifting (20-50 lbs.) Essential Heavy Lifting (more than 50 lbs.) Marginal Pushing/Pulling Marginal Standing Marginal Sitting Essential Bending Marginal Walking Marginal Climbing Non-Applicable Reaching Marginal Repetitive Motion Essential List other physical requirements Emotional Demands

Fast Pace Essential Average Pace Essential Multiple Priorities Essential Intense Customer Interaction Essential Multiple Stimuli Essential Frequency Changes Essential Mental/Sensory Demands

Memory Essential Reasoning Essential Hearing Essential Reading Essential Analyzing Essential Logic Essential Verbal Communication Essential Written Communication Essential List other mental/sensory requirements Posting Detail Information, In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. *Responses to supplemental questions alone are not considered evidence of experience and/or education. Quick Link for Direct Access to Posting https://jobs.cnu.edu/postings/21291 Advertising Text EEO/Diversity Statement(s) Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement Reasonable Accommodation Request Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to upload an approved AHP Letter received from the Department for Aging & Rehabilitative Services (DARS) or from the Department for the Blind & Vision Impaired (DBVI) to their applications. Note: Certificates of Disability provided by DARS or DBVI dated April 1, 2022, through February 29, 2024, will still be accepted as applicable for the AHP. The name change to AHP Letter became effective March 1, 2024.

Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Background Check Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Do you have a valid Interagency Placement Screening Form (Yellow Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit. + Yes + No
2. Do you have a Preferential Hiring Form (Blue Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit. + Yes + No
3. • Have you retired from a VRS covered position? + Yes + No
4. Would you like to be considered for the Alternative Hiring Process (AHP)? + Yes + No
5. If you would like to be considered for the Alternative Hiring Process (AHP), did you provide your AHP Letter? + Yes + No
6. • Are you a high school graduate, or do you have equivalent education/experience that equates to a high school diploma? + Yes + No
7. • Do you have significant experience in help desk, desktop support, or a similar customer-facing technical support role? + Yes + No
8. • Do you have experience administering user accounts, groups, or permissions in a directory service or cloud identity platform? + Yes + No
9. • Do you have experience using a ticketing system to track and resolve support requests? + Yes + No
10. • Do you have experience working in teams and/or group settings? + Yes + No
11. Do you have a bachelor’s degree in Information Systems, Computer Science, or a related technical field? + Yes + No
12. Do you have one or more of the following relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Fundamentals or Administrator, Microsoft Identity and Access Administrator (SC-300), or Google Workspace Administrator? + Yes + No
13. Do you have experience administering Microsoft Entra ID, Microsoft 365, Google Workspace, or similar cloud platforms? + Yes + No
14. Do you have experience with scripting or automation (e.g., PowerShell, Python, or API-based tools)? + Yes + No
15. Do you have experience performing access reviews or supporting IT audit and/or compliance activities? + Yes + No
16. Do you have experience with security standards and frameworks, such as the Commonwealth of Virginia Information Security Standard (SEC 530) or CIS Benchmarks? + Yes + No
17. Do you have experience with single sign-on application integrations? + Yes + No
18. Do you have experience in a higher education or academic environment? + Yes + No

Documents Needed To Apply

Required Documents

Optional Documents

1. Cover Letter
2. Resume
3. Transcripts
4. Licensure/Certification
5. Other Application Materials
6. DD214
7. Yellow Layoff Form
8. Blue Layoff Card
9. AHP Letter

• Working knowledge of directory services and identity concepts, including user accounts, security groups, roles, and permissions.
• Familiarity with cloud identity and productivity platforms, such as Microsoft Entra ID, Microsoft 365, or Google Workspace.
• Understanding of access control principles, including least privilege, role-based access, delegation, and separation of duties.
• Strong troubleshooting skills for account, access, authentication, and application issues.
• Understanding of authentication technologies, including multi-factor authentication and single sign-on.
• Excellent customer service skills and the ability to explain technical issues to non-technical users.
• Ability to manage a ticket queue, prioritize requests, and meet service expectations.
• Ability to follow documented procedures precisely and maintain accurate records for audit purposes.
• Ability to write clear technical documentation and knowledge base articles.
• Willingness and ability to learn new technologies quickly through self-study, mentorship, and formal training.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a team and model professional integrity and behavior.
• Ability to self-train and learn/improve systems administration skills.

Education, Experience, Licensure, Certification Required Education:

• High school graduate or equivalent education/experience that equates to a high school diploma.

Experience:

• Significant experience in help desk, desktop support, or a similar customer-facing technical support role.
• Experience administering user accounts, groups, or permissions in a directory service or cloud identity platform.
• Experience using a ticketing system to track and resolve support requests.
• Experience working in teams and/or group settings.

Additional Consideration(s) Education:

• Bachelor’s degree in Information Systems, Computer Science, or a related technical field.
• One or more of the following relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Fundamentals or Administrator, Microsoft Identity and Access Administrator (SC-300), or Google Workspace Administrator.

Experience:

• Experience administering Microsoft Entra ID, Microsoft 365, Google Workspace, or similar cloud platforms.
• Experience with scripting or automation (e.g., PowerShell, Python, or API-based tools).
• Experience performing access reviews or supporting IT audit and/or compliance activities.
• Experience with security standards and frameworks, such as the Commonwealth of Virginia Information Security Standard (SEC 530) or CIS Benchmarks.
• Experience with single sign-on application integrations.
• Experience in a higher education or academic environment.

Salary Information Salary $61,036 to $76,295, Commensurate with Education and Experience CNU Information This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/. Role Code 39112 Conditions of Employment

• This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.
• Selected candidate must attend a 2-day New Employee Orientation Program.