Systems Engineer (Identity & Cloud) 00053

To provide responsive technical support to the University community while maintaining the security and integrity of University identity, access, and cloud collaboration systems. This position resolves escalated support requests, performs identity and access management processes, and shares responsibility for administering the University’s cloud identity and productivity platforms.

• Working knowledge of directory services and identity concepts, including user accounts, security groups, roles, and permissions.
• Familiarity with cloud identity and productivity platforms, such as Microsoft Entra ID, Microsoft 365, or Google Workspace.
• Understanding of access control principles, including least privilege, role-based access, delegation, and separation of duties.
• Strong troubleshooting skills for account, access, authentication, and application issues.
• Understanding of authentication technologies, including multi-factor authentication and single sign-on.
• Excellent customer service skills and the ability to explain technical issues to non-technical users.
• Ability to manage a ticket queue, prioritize requests, and meet service expectations.
• Ability to follow documented procedures precisely and maintain accurate records for audit purposes.
• Ability to write clear technical documentation and knowledge base articles.
• Willingness and ability to learn new technologies quickly through self-study, mentorship, and formal training.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a team and model professional integrity and behavior.
• Ability to self-train and learn/improve systems administration skills.

Education, Experience, Licensure, Certification Required Education: High school graduate or equivalent education/experience that equates to a high school diploma. *

Experience:

• Significant experience in help desk, desktop support, or a similar customer-facing technical support role.
• Experience administering user accounts, groups, or permissions in a directory service or cloud identity platform.
• Experience using a ticketing system to track and resolve support requests.
• Experience working in teams and/or group settings., * Bachelor’s degree in Information Systems, Computer Science, or a related technical field. One or more of the following relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Fundamentals or Administrator, Microsoft Identity and Access Administrator (SC-300), or Google Workspace Administrator. *

Experience:

• Experience administering Microsoft Entra ID, Microsoft 365, Google Workspace, or similar cloud platforms.
• Experience with scripting or automation (e.g., PowerShell, Python, or API-based tools).
• Experience performing access reviews or supporting IT audit and/or compliance activities.
• Experience with security standards and frameworks, such as the Commonwealth of Virginia Information Security Standard (SEC 530) or CIS Benchmarks.
• Experience with single sign-on application integrations.
• Experience in a higher education or academic environment.

Salary $61,036 to $76,295, Commensurate with Education and Experience CNU Information This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.