Desktop Support Technician

ServiceNow Device Setup Communication Microsoft 365 Desktop Support Customer Service Technical Support Help Desk Support Business Valuation IT Service Management Full Stack Development Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Tanium (Endpoint Management Software) Dynamic Host Configuration Protocol (DHCP), * Provide first-level technical support for hardware, software, network, and account-related issues.

• Deliver onsite support for desktops, laptops, printers, mobile devices, and peripherals.
• Perform basic troubleshooting and escalate complex issues to L2/L3 teams as needed.
• Create, update, and close tickets within the ITSM system.
• Support user onboarding and offboarding, including device setup and account provisioning.
• Assist with password resets, access requests, and MFA support.
• Maintain inventory of IT equipment, including asset tagging and tracking through ServiceNow, Tanium, and spreadsheets.
• Install and configure standard applications and security tools.
• Provide conference room, meeting, and AV support.
• Follow established SOPs, knowledge base articles, and escalation procedures.
• Deliver excellent customer service and clear communication to end users.
• Coordinate laptop shipments for new hires and return equipment recovery for offboarded employees.
• Support onsite meetings, executive events, town halls, and conference room technology.
• Document troubleshooting steps and resolutions within ServiceNow tickets.

1. 2-4 years of IT Support experience (remote and hands-on)
2. Windows and Microsoft 365 troubleshooting
3. Hardware support (imaging, deployment, break/fix), * 3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role. * Strong knowledge of: + Windows and/or macOS environments + Microsoft 365 / Office 365 + Basic networking concepts (DNS, DHCP, Wi-Fi) + Ticketing systems (ServiceNow, Tanium) + Bomgar * Experience troubleshooting hardware and software issues. * Strong communication and customer service skills. * Ability to work independently and manage priorities effectively. * Ability to work onsite Monday through Friday. * Availability for occasional overtime or weekend support., * Hardware imaging and deployment experience. * Asset management and inventory tracking experience. * AV and conference room support experience. * Experience supporting executive users. * Knowledge of onboarding/offboarding processes., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Technical Support Analyst TEKsystems

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We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.