Senior IT Technician

• Provide advanced technical support for hardware, software, operating systems (Windows, macOS, Linux), and network infrastructure.
• Troubleshoot and resolve issues related to computer hardware, software applications, network connectivity (LAN, TCP/IP), VPNs, firewalls, DNS, Active Directory management, GPOs (Group Policy Objects), and other IT systems.
• Manage help desk tickets efficiently using help desk systems; prioritize and document support requests with clear resolution steps.
• Support the configuration and maintenance of computer management tools and assist with equipment troubleshooting to minimize downtime.
• Assist with the setup, deployment, and support of mobile devices and peripherals across the organization.
• Collaborate with team members to analyze system performance issues and implement effective solutions.
• Maintain security protocols by managing Active Directory accounts, user permissions, and implementing security measures such as firewall rules and VPN access.
• Support the installation and upgrades of Microsoft Office suite and other essential productivity tools.
• Conduct regular system audits to ensure optimal performance and security compliance.

• Proven experience in a senior IT support role or similar position supporting enterprise-level IT environments.
• Extensive knowledge of Windows Server environments (including Microsoft Windows Server), Linux systems, DNS management, TCP/IP protocols, LAN/WAN networks, and network troubleshooting techniques.
• Strong understanding of computer networking concepts such as TCP/IP, VLANs, VPNs, firewalls, and network security best practices.
• Hands-on experience with help desk systems and customer support ticket management processes.
• Demonstrated ability to troubleshoot hardware issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Familiarity with Active Directory management including user account provisioning, GPO configuration, and permissions control.
• Excellent communication skills with a focus on delivering outstanding customer service in technical support scenarios.
• Ability to analyze complex technical problems quickly and develop effective solutions under pressure.

Join us as a Senior IT Technician if you’re passionate about leveraging your technical expertise to create a resilient IT environment that empowers users and drives organizational success!