IT Technician

• Resolving issues related to hardware, software, operating systems, and network connectivity.
• Work with equipment inventory (phones, tablets, printers, cameras, etc).
• Troubleshoot and repair computer hardware components, peripherals, and mobile devices to ensure reliable performance.
• Support computer networking tasks including LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), and firewall configurations.
• Monitor and maintain IT infrastructure components such as switches, routers, firewalls, and wireless access points to ensure security and stability.
• Document issues and resolutions accurately within customer support ticket management systems while providing excellent customer service throughout all interactions.

• Strong knowledge of Microsoft Office applications and Windows operating systems support.
• Proven experience in technical troubleshooting across hardware, software, network issues, and operating systems like Windows and macOS.
• Familiarity with help desk systems for ticket tracking and issue resolution management.
• Expertise in computer networking concepts including TCP/IP protocols, LAN/WAN architecture, DNS management, VPN setup, firewall configuration, and TCP troubleshooting.
• Ability to perform equipment troubleshooting for desktops, laptops, printers, mobile devices, desk phones, and other peripherals.
• Skilled in Active Directory management for user account creation, permissions setting, and GPO deployment.
• Knowledge of Microsoft Windows Server administration and Linux system support.
• Excellent communication skills to clearly explain technical issues to non-technical users while maintaining high customer service standards.
• Analysis skills to identify root causes of technical problems quickly and implement effective solutions efficiently.

Join us as an IT Technician if you’re passionate about technology support and eager to keep our digital environment running smoothly! Your expertise will empower our team to work confidently with reliable systems while advancing your career in a vibrant tech-focused organization.

• Employee discount
• Life insurance
• Paid time off