Helpdesk Technician

• Provide technical support to end-users via help desk ticketing systems, resolving issues related to hardware, software, network connectivity, and operating systems.
• Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Assist with software troubleshooting across various platforms such as Windows, macOS, and Linux operating systems.
• Manage user accounts and permissions within Active Directory and other help desk management tools to ensure secure access control.
• Support network troubleshooting efforts involving TCP/IP protocols, DNS configuration, LAN/WAN connectivity, VPNs, firewalls, and GPO (Group Policy Objects).
• Perform equipment setup, installation, upgrades, and maintenance to optimize IT infrastructure performance.
• Document all support activities accurately in customer support ticket management systems and communicate effectively with users throughout the resolution process.

• Proven experience in IT support or help desk roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations.
• Proficiency in troubleshooting hardware issues including computer hardware components and peripherals.
• Hands-on experience supporting Windows (including Windows Server environments), macOS, Linux operating systems, and mobile devices.
• Familiarity with help desk systems for ticket management and tracking support requests efficiently.
• Knowledge of Active Directory management for user account administration and security policies.
• Ability to diagnose and resolve software issues related to operating systems and applications swiftly.
• Strong communication skills with the ability to explain technical solutions clearly to non-technical users.
• Analysis skills to identify root causes of technical problems quickly and implement effective solutions.

Join us as a Helpdesk Technician if you’re passionate about delivering exceptional customer support while sharpening your technical expertise in a fast-paced environment! Your proactive attitude will be instrumental in maintaining a reliable IT ecosystem that keeps our organization running smoothly every day.

Pay: $18.00 - $24.00 per hour

Expected hours: No more than 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance