3rd Line Infrastructure Engineer

We are currently recruiting for an experienced 3rd Line Infrastructure & Managed Services Engineer on an initial 3-month contract. This is a hands-on, client-facing role combining advanced infrastructure support, project delivery and cloud technologies. The successful candidate will be contributing to infrastructure migrations, cloud deployments and technology refresh projects across a range of professional and regulated environments. The role is heavily Microsoft focused, with approximately 70% Infrastructure & Systems and 30% Networking, making it an excellent opportunity for a well-rounded engineer with strong Azure, Windows Server and Active Directory expertise alongside Cisco Meraki and Fortinet networking experience.

• Proven experience operating as a 3rd Line Engineer, Senior Infrastructure Engineer or Professional Services Engineer
• Strong Microsoft experience including M365, Entra ID, Azure administration, deployment and troubleshooting experience
• Windows Server and on-premises Active Directory expertise
• Strong knowledge of DNS, DHCP and Group Policy
• Experience supporting hybrid Microsoft environments
• Experience delivering infrastructure migrations, cloud adoption initiatives and technology refresh projects
• Ability to take ownership of technical workstreams from design through to implementation and handover
• Client-facing experience, with the ability to engage confidently with both technical and non-technical stakeholders
• Strong troubleshooting and root cause analysis skills across infrastructure, cloud and networking technologies
• Experience working across multiple customer environments within an MSP or Professional Services setting
• Good networking knowledge, including TCP/IP, VLANs, VPNs, routing and switching fundamentals
• Experience with Cisco Meraki and/or Fortinet technologies would be advantageous
• Experience with Virtulisation project including VMware or Hyper-V would be beneficial
• Relevant Microsoft, Azure, Cisco, VMware or Fortinet certifications are desirable
• Ability to produce clear technical documentation and implementation plans
• Comfortable balancing project delivery with occasional senior-level support and escalation activities

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.