IT Customer Service Desk Advisor

The purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues to provide a high level of customer care., As a Customer Desk Advisor, you will have the following duties:

• Act as single point of contact through a shared service desk for IDS related queries
• Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
• Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
• Undertake IT operations, such as equipment movement
• Support business events where Audio Visual systems are required.
• Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements
• Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team.
• Conduct site visits as required.

• Educated to SCQF Level 6 or above (ONC or equivalent) in Computer Science or Information Technology or related experience.

• Customer Focus/Skills
• Relationship Management
• Proven experience in support of Microsoft products
• Problem resolution in areas such as printing, Wi-Fi and Audio Visual
• Customer Service experience
• Knowledge of Setup and Problem resolution in PC/Laptop end user

This role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. Admin ref: CFPS/IDS/031/26 Why work for SRUC?

• Generous annual leave
• Enhanced pension contributions
• Cycle to work scheme
• Discounted RAC Membership
• Generous family leave
• Flexible working patterns
• Tailored investment in and individuals’ learning and development

SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy. SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter. SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046