Systems Engineer

Join our forward-thinking team as a Systems Engineer, where you’ll play a lead role in driving new customer Gateway deployments and upgrading complex infrastructures within a fully remote environment. As a technical leader and primary customer partner, you’ll architect robust solutions, ensure operational excellence, and deliver business-focused results. This is your opportunity to work with the latest cloud technologies, expand your leadership skills, and make a direct impact on client success., Lead the end-to-end coordination and execution of customer Gateway deployments

• Architect and implement scalable, secure infrastructure solutions tailored to customer needs
• Manage technical upgrades and maintenance of customer environments for optimal performance
• Validate readiness of customer infrastructure, troubleshooting issues and ensuring seamless connectivity
• Create and maintain detailed documentation, including system architectures, deployment runbooks, and disaster recovery plans
• Implement and monitor infrastructure dashboards and alerting systems for proactive management
• Conduct root cause analysis for incidents and recommend preventive strategies
• Serve as the primary technical liaison throughout the customer journey, translating complex technical concepts into clear, business-friendly updates
• Address technical concerns at every stage, from pre-sales to post-deployment health reviews
• Ensure all changes comply with security policies and standardized communication protocols

5-7 years’ experience in Systems Engineering or Infrastructure Engineering, focused on large-scale deployments and management

• Proficiency in Azure, AWS, or GCP
• Hands-on experience with Docker, Kubernetes, and infrastructure automation tools (Terraform, Python, PowerShell)
• Strong knowledge of monitoring stacks such as Elastic, Prometheus, or Grafana
• Deep expertise in networking protocols, firewalls, and security best practices
• Advanced Linux/Unix system administration and scripting (Python, Bash)
• Proven project coordination skills and a proactive, problem-solving mindset
• Excellent communication and collaboration abilities

[Preferred Skills]

• Bachelor’s degree in Computer Science, IT, or related discipline
• Relevant certifications (AWS Solutions Architect, Azure Administrator, CKAD)
• Experience with APM tools (New Relic, DataDog, Dynatrace)
• Database administration (SQL/NoSQL)
• 24/7 operational environment background
• ITIL or similar operational framework exposure
• Customer Success Engineering or Technical Account Management experience
• Familiarity with customer communication and project management platforms

100% remote work-flexibility to work from anywhere

• Competitive compensation and bonus opportunities
• Professional development with exposure to cutting-edge cloud and automation technologies
• Career growth pathways into technical leadership or solutions architecture roles
• Collaborative, supportive culture focused on innovation and customer success