IT Support Specialist

The IT Support Specialist to provide on-site technical assistance for the [Location] office. In this role, you will be a key point of contact for hardware, software, and network support, ensuring smooth day-to-day IT operations., You will work closely with employees, IT teams, and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure. This role requires problem-solving skills, excellent customer service, and the ability to collaborate with other IT departments to support the location., * Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the [location] environment

• Serve as the primary on-site IT support for all high priority or “white glove” issues involving Globus Executives.
• Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements.

Cyber Security

• Support IT Cybersecurity policies including end user training, password management, MFA, and endpoint security
• Ensure compliance with corporate IT standards and assist with security audits and incidents

Technical Operations

• Collaborate with the technical operations team and assist with infrastructure related issues involving servers, network, and back office IT services

Business Systems & Support

• Understand the business systems that the [location] relies upon
• Serve as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group

Education: High School Diploma or equivalent; Bachelor’s Degree preferred Technical Skills: Windows Environment running Windows 11, Windows 10. Experience with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and Anti-Virus / Anti-Spyware software Communication : Strong written and verbal communication skills