IT Desktop Support

The ideal candidate will provide reliable end-user computing support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations., * Provide onsite desktop and end-user support for laptops, desktops, monitors, printers, and peripherals.

• Troubleshoot Windows OS, application, hardware, and software issues.
• Support Microsoft 365 applications, Outlook, Teams, and other business productivity tools.
• Perform device setup, imaging, configuration, software installation, and upgrades.
• Troubleshoot connectivity issues involving LAN, Wi-Fi, VPN, and network printers.
• Manage user accounts, password resets, and access-related requests in accordance with established procedures.
• Support ticket management, incident resolution, escalation, and documentation.
• Assist with hardware replacement, device refreshes, and IT asset inventory.
• Provide professional, timely support to end users and maintain service quality.
• Escalate complex technical issues to the appropriate support teams when necessary.

• Minimum 4 years of hands-on experience in Desktop Support, EUC, or IT Support.
• Strong troubleshooting experience with Windows 10/11, laptops, desktops, and peripherals.
• Experience with Microsoft 365, Outlook, Teams, and common enterprise applications.
• Working knowledge of Active Directory or Microsoft Entra ID, user accounts, and permissions.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
• Experience with ITSM ticketing systems and incident management processes.
• Strong communication, customer service, and problem-solving skills.
• Ability to work onsite in Allen, TX., * Experience working in an enterprise IT environment.
• Familiarity with ServiceNow or similar ticketing platforms.
• Knowledge of endpoint management and deployment tools such as Microsoft Intune, SCCM/MECM, or equivalent.
• CompTIA A+ or other relevant IT certifications.