Experienced School IT Support Technician Needed in Warrington

Working alongside the school’s IT team, the successful candidate will provide first-line technical support and assist with the maintenance of school systems and equipment. Responsibilities will include:

• Responding to IT support requests from teaching and administrative staff.
• Troubleshooting hardware, software, printing and connectivity issues.
• Setting up laptops, desktop computers, tablets and classroom technology.
• Supporting interactive displays, projectors and other teaching equipment.
• Assisting with user accounts, password resets and access permissions in line with school procedures.
• Maintaining accurate records of technical faults, repairs and support requests.
• Preparing IT equipment for new staff and supporting equipment changes.
• Escalating network, security or infrastructure issues to senior IT colleagues.

• Previous IT support experience within a school is essential.
• Experience supporting classroom technology and school administrative systems.
• Good knowledge of Windows devices, Microsoft 365 and common hardware issues.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and the ability to explain technical issues clearly.
• A proactive approach to maintaining equipment and minimising disruption.
• An understanding of safeguarding, acceptable-use policies and secure handling of pupil data.

An enhanced DBS check will be required in line with the role.