Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance in Rock Hill, South Carolina. This Long-term Contract position supports a healthcare and behavioral health setting where dependable user support, strong troubleshooting skills, and clear communication are essential. The role offers the opportunity to work across desktop support, end-user services, and select Microsoft 365 and basic infrastructure tasks within a team-oriented IT environment.

Responsibilities:

• Deliver first-line technical assistance for computers, software applications, password access issues, printing problems, and routine connectivity concerns.

• Set up, image, configure, and deploy workstations, laptops, displays, printers, and related end-user equipment.

• Support user account activities in Microsoft 365 and Active Directory, including access updates and basic administrative tasks.

• Coordinate onboarding and offboarding by preparing accounts, assigning equipment, resetting credentials, and managing appropriate system access.

• Track, update, and resolve support requests through the service desk system while keeping records accurate and current.

• Investigate common network-related issues involving Wi-Fi, switches, firewalls, and general connectivity, escalating more complex incidents when needed.

• Assess technical problems effectively and route advanced or unresolved issues to Tier 2 or senior IT team members at the appropriate time.

• Communicate clearly with employees throughout the support process to ensure a positive service experience and timely follow-up.

• Produce and maintain simple technical guides and knowledge base content to document recurring issues and standard support steps.

• Contribute to additional IT initiatives and day-to-day technology tasks as assigned by the team. Requirements * Experience providing Tier 1 help desk or desktop support in a Microsoft-based environment.

• Working knowledge of Windows 10, Microsoft Windows administration, and standard desktop troubleshooting practices.

• Familiarity with Active Directory, password management, and user account support.

• Exposure to Microsoft 365 administration and end-user support for Office applications and cloud-based services.

• Ability to manage service desk tickets with strong attention to detail, documentation, and follow-through.

• Basic understanding of printers, peripheral devices, and common hardware deployment procedures.

• Foundational knowledge of network connectivity troubleshooting, including wireless access and general desktop networking issues.

• Strong customer service and communication skills, with the judgment to escalate issues when necessary. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.