Sr. Release Manager

Release Manager Enterprise Transformation Modernization

The Release Manager will be a key leader in driving the transformation of release management practices from legacy, fragmented processes to a modern, automated, and scalable operating model. This role will lead the design, implementation, and adoption of enterprise-wide release capabilities across International Technology and Global Payments Solutions Technology.

This leader will bring a forward-looking mindset, combining deep domain expertise in global payments with proven experience modernizing complex technology environments. The role requires strong influence, strategic execution, and the ability to align diverse teams to a standardized, efficient, and risk-aware release framework.

Key Responsibilities:

Transformation Modernization

Lead the evolution of release management from traditional/manual processes to a modern, automated, and data-driven model

Define and execute a roadmap to standardize release practices across legacy and modern technology stacks

Drive adoption of automation capabilities to accelerate delivery while reducing risk

Enterprise Process Design Implementation

Design, document, and implement scalable, LOB-wide release management processes aligned to the target state operating model

Establish clear standards for release planning, readiness, deployment, and post-release validation

Ensure processes are sustainable, measurable, and consistently applied across all technology verticals

Domain Leadership Global Payments

Apply deep expertise in international payments and global payment platforms to manage complex dependencies, integrations, and release risk

Ensure seamless coordination across cross-border systems and critical payment flow

Governance Execution Excellence

Establish and enforce release governance, including milestone tracking, controls, and risk management

Drive disciplined execution across large-scale, multi-application releases

Implement metrics and reporting to provide transparency and continuous improvement insight

Automation Optimization

Identify and implement opportunities to automate release workflows and eliminate manual inefficiencies

Partner with engineering teams to integrate release processes into CI/CD pipelines and tooling ecosystem

Communication Change Leadership

Serve as a transformation leader, driving adoption through clear, structured communication at all levels of the organization

Translate complex technical and process changes into actionable insights for executives and delivery teams

Champion a culture of accountability, transparency, and continuous improvement

Enablement Adoption

Develop high-quality playbooks, documentation, and training materials to support enterprise-wide adoption

Mentor release managers and delivery teams to elevate overall release management maturity

Collaboration Influence

Build strong partnerships across CIO organizations, engineering, operations, and business stakeholders

Tooling Planning Operations Leadership Automation Governance ServiceNow Scalability Coordinating Communication Virtual Teams Accountability Process Design Risk Awareness Follow Through Operational Risk Domain Knowledge Change Management Training Delivery Influencing Skills Executive Presence Release Management Business Valuation Payment Processing Financial Services Workflow Management Systems Integration ITIL Certifications IT Service Management Organizational Skills Full Stack Development Stakeholder Engagement Business Transformation Organizational Leadership Verbal Communication Skills Continuous Improvement Process Organizational Change Management Monolithic Software Architecture Key Performance Indicators (KPIs)

At least 8 years, 8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations.

Proven experience designing and implementing enterprise release management frameworks.

Strong domain knowledge of Global Payments Solutions Technology, including systems integration, payment processing flows, and cross-border operational dependencies.

Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly at all levels of the organization.

Demonstrated ability to influence without direct authority and drive organizational change.

Expertise in process documentation, stakeholder engagement, and training delivery.

Experience leveraging automation and tooling to improve release efficiency and reduce operational risk.

Strong organizational skills with a disciplined approach to execution and follow-through.

8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations

Proven experience leading enterprise transformation initiatives, particularly modernizing legacy release processes

Strong domain expertise in Global Payments Solutions Technology, including integration patterns and operational dependencies

Demonstrated success implementing release automation strategies for tracking and reporting

Exceptional communication and executive presence, with the ability to influence at all organizational levels

Strong process discipline with expertise in documentation, governance, and change management

Proven ability to drive alignment and execution across distributed teams without direct authority

Experience defining KPIs/metrics to measure release performance and continuous improvement Qualifications

Experience in global financial services or other highly regulated environments

Experience with enterprise tooling (e.g., ServiceNow, JIRA, Cutover)

ITIL certification or equivalent experience in ITSM best practices, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Experience leading transformation from monolithic/legacy systems to modern, cloud-enabled architectures Job Type & Location

This is a Contract position based out of Charlotte, NC. Pay and Benefits

The pay range for this position is $70.00 - $70.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.