Mac/macOS support / Helpdesk / IT support/ Technical support
EdgeAll Inc
Foster City, CA, United States
3 days ago
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Role details
Contract type
Contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Apple Mac Systems
Okta
Gsuite
Job description
Seeking a hands-on Tier 1 IT Support Specialist for a 3-month contract to provide onsite day-to-day end-user support. Experienced IT support professional who can hit the ground running in a predominantly Mac environment and provide hands-on support to employees and executives They need someone experienced enough to come in and contribute immediately, but the work is primarily front-line, end-user support.
Requirements
- 3+ years of IT support/help desk experience
- Strong hands-on Mac/macOS support (primary environment)
- Tier 1/Tier 2 end-user troubleshooting
- Google Workspace/Gmail and Slack support
- Zoom and conference room support
- Basic Windows support
- MFA/access troubleshooting; Okta experience a plus
- Laptop provisioning, onboarding, inventory, and hardware support
- Strong customer service and executive/user-facing skills
- Must be comfortable working 100% onsite
- Must be able to work independently and start ASAP
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