Help Desk Administrator

We are currently seeking a proactive and organised Helpdesk Coordinator to join a busy and friendly team based in Epsom on a 2-month temporary contract. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and acting as a key point of contact for customers and engineers., * Managing incoming helpdesk enquiries via phone, email and online portals.

• Logging and allocating service requests accurately onto the internal system.
• Scheduling engineers and coordinating appointments.
• Monitoring job progress and ensuring service level agreements (SLAs) are met.
• Liaising with customers, contractors and internal teams to provide updates.
• Raising purchase orders and processing relevant documentation.
• Maintaining accurate records and updating databases.
• Escalating urgent issues where necessary and ensuring timely resolution.
• Producing reports and supporting the wider operations team with administrative tasks.

• Previous experience within a helpdesk, service desk, customer service or coordination role.
• Strong administrative and organisational skills.
• Excellent communication skills, both written and verbal.
• Confident using Microsoft Office, including Outlook, Word and Excel.
• Ability to prioritise workloads and work under pressure.
• High level of attention to detail and accuracy.
• Professional, reliable and customer-focused approach.