Technical Support Consultants

Right now, we’re expanding our talent bench - a pool of skilled Technical Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What You Will Do:

• Triage & prioritize critical infrastructure issues versus non-critical requests;
• Extract technical data: error codes, version numbers, and hardware IDs;
• Document incidents in a clear, structured way, including steps to reproduce;
• Use logical deduction to isolate faults and troubleshoot effectively;
• Guide users remotely on physical checks: cabling, power, and LED status;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate escalation paths and expected response timelines clearly to stakeholders.

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience supporting enterprise systems (ERP, accounting or financial platforms);
• Strong technical troubleshooting skills, with ability to systematically diagnose software issues, analyze logs and resolve configuration problems methodically;
• Experience with software version management, including upgrades, patch management and handling version compatibility in multi-client environments;
• Good communication skills and ability to handle urgent technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Will be a great plus:

• Basic SQL knowledge

Benefits and Perks:

• Fixed schedule: Monday-Friday, 9am-5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.