Technical Support Specialist

Basic-Fit Security, based in Hoofddorp, is responsible for the safety and security of employees and members across all Basic-Fit clubs throughout Europe. As a fully independent division within the international security structure of Basic-Fit, Basic-Fit Security consists of a professional and specialized team capable of responding effectively to a wide range of safety and security situations.

The Academy within Basic-Fit Security plays a central role as the organization’s knowledge and development center. The Academy is responsible for designing, delivering and safeguarding training programs, educational initiatives and knowledge-sharing activities that contribute to the professional growth of employees and the continuous development and strengthening of the organization as a whole.

The Role

As a Technical Support Specialist, you play a key role in maintaining the continuity and quality of safety, security and operational processes across the Basic-Fit network.

You ensure that systems, clubs and the Monitoring & Alarm Receiving Center (MARC) continue to operate effectively while supporting the technical implementation and rollout of new clubs throughout Europe.

In this role, you are the first point of contact for technical incidents and support requests coming from Basic-Fit clubs across Europe. Through the ticketing system, you receive reports ranging from connectivity issues and system disruptions to questions regarding security systems, IoT devices and operational processes.

You take ownership of every ticket from start to finish. Using your technical knowledge and troubleshooting skills, you investigate issues, identify root causes and determine the best solution. Whenever possible, you resolve incidents independently. For more complex issues, you coordinate with external suppliers and technical partners while remaining responsible for communication, progress monitoring and the successful closure of the ticket.

Alongside incident management, you monitor systems, perform quality checks, support new club openings and contribute to continuous improvement initiatives. In short, you are the connecting link between clubs, suppliers and internal stakeholders, ensuring systems remain operational and clubs can continue delivering an excellent experience to members and employees., * Monitor systems and follow up on technical incidents, alerts and support tickets;

• Provide technical support to Basic-Fit clubs and partners across Europe;
• Test, validate and support new club openings and technical implementations;
• Maintain and update systems, applications and IoT devices;
• Perform quality checks and contribute to compliance and certification requirements;
• Identify disruptions, risks and opportunities for improvement;
• Create reports and process technical and operational data;
• Collaborate with internal teams, suppliers and international stakeholders;
• Contribute to projects, innovations and process improvement initiatives;
• For Senior professionals: coordinate activities and support colleagues within the team.

We are looking for both Medior and Senior professionals with experience in technical support, systems management, operations or service environments., * MBO+/HBO working and thinking level;

• A background in IT, Technical Support, Systems Administration or a related technical field is preferred;
• Experience in a technical support, service desk, operations or systems environment;
• Strong analytical and problem-solving skills;
• Affinity with technology, systems and quality processes;
• Excellent communication skills and a service-oriented mindset;
• Ability to work independently with a strong sense of ownership and responsibility;
• Fluent English communication skills, both written and verbal (English is the primary language within the role);
• Professional proficiency in at least one additional language such as Dutch, German, French or Spanish;
• Experience within an international and/or technical organization is considered an advantage.

Pulled from the full job description

• Pension plan
• Commuter assistance, * A competitive salary between €2,640 and €3,723 gross per month, depending on experience and educational background;
• A challenging position within a fast-growing international organization;
• The opportunity to work in a professional security environment utilizing modern technology;
• Excellent opportunities for personal development and career growth at both Medior and Senior levels;
• A dynamic and collaborative working environment where quality, innovation and teamwork are highly valued.

Ready for Your Next Challenge?

Are you passionate about technology, troubleshooting and solving technical challenges? Do you enjoy taking ownership and making a real impact within an international organization?