Service Desk Specialist (High-Level 3) in Bethesda, MD
Elegant Enterprise Wide Solutions
Bethesda, MD, United States
20 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Working hours
Regular working hours
Job source
Tech stack
Queue Management Systems
Cisco
Servicenow
Requirements
- Bachelor’s degree preferred; equivalent senior service operations experience acceptable.
Relevant Experience
- 6-8 years in service desk leadership, queue management, service operations, or enterprise support environments
Technical Expertise
- Queue management, Cisco CCX/ServiceNow reporting, SLA metrics, escalation coordination, continuity operations, performance dashboards.
Preferred Certifications
- ITIL 4 Foundation; HDI Support Center Team Lead or Support Center Manager.
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Apply on www.careerjet.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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