Service Desk Specialist in Bethesda, MD

• Leads account management, institutional registration, role assignment validation, account lifecycle management, audit-ready documentation, and access accuracy.

• Bachelor’s degree preferred; equivalent access/account administration experience acceptable.

Relevant Experience

• 7+ years supporting account management, identity/access administration, registration workflows, or federal user communities.

Technical Expertise

• Access control, account lifecycle, role validation, audit documentation, privacy/security handling, ServiceNow workflows.

Certifications

• ITIL 4 Foundation preferred; Security+ or IAM-related training preferred.