Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Compensation

£31,200.0 - £40,019.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Excel Databases Microsoft Office

Job description

• Provide day-to-day administrative and technical support for cemetery and bereavement operations.
• Maintain accurate records relating to burials, grave ownership, memorials, exclusive rights and cemetery documentation.
• Process burial applications, memorial permits and associated service requests.
• Respond to customer enquiries, complaints and service issues in a professional, compassionate and timely manner.
• Act as a point of contact for funeral directors, contractors, internal departments and members of the public.
• Support the coordination of cemetery activities and operational workloads.
• Assist with income collection, invoicing and financial administration processes.
• Monitor and update cemetery databases and information management systems.
• Support service improvement initiatives and identify opportunities to improve customer experience and operational efficiency.
• Assist with special projects, memorial events and ceremonial activities as required.
• Contribute to the development of guidance, procedures and customer information materials.
• Ensure compliance with Health & Safety, Data Protection and risk management requirements.

Requirements

• Administrative Roles (Administration)
• Communication Skills (Key)
• Customer Service
• Databases
• Microsoft Excel
• Microsoft Office (Entry)
• Occupational Health & Safety (Workplace)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.reed.co.uk

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