Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Philadelphia, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering a high level of customer support in a busy enterprise setting. The role requires a dependable, detail-oriented individual who can work fully on-site and manage support requests efficiently across desktop and mobile environments., * Provide on-site desktop and help desk support for employees, addressing incidents involving computers, peripherals, mobile devices, and common business applications.

• Diagnose and resolve technical problems across Windows and macOS systems, ensuring users can return to productivity with minimal disruption.

• Support smartphones and tablets running iOS and Android, including setup, troubleshooting, and user assistance.

• Manage service desk ticket activity by documenting issues, prioritizing requests, and following through to timely resolution.

• Perform user account support tasks within Active Directory, including access updates, password assistance, and permissions-related changes.

• Use remote assistance tools to guide users and troubleshoot systems when in-person support is not practical.

• Investigate basic connectivity and network-related issues and escalate more advanced problems when necessary.

• Work closely with team members and internal stakeholders while also handling assigned issues independently in a fast-paced environment. Requirements * 2-3 years of desktop support experience within a structured enterprise or managed IT environment.

• Hands-on experience supporting Microsoft Windows systems, including Windows 10, as well as macOS platforms.

• Familiarity with troubleshooting and supporting iOS and Android mobile devices.

• Working knowledge of basic troubleshooting methods, networking fundamentals, and end-user connectivity issues.

• Experience administering user accounts and access through Active Directory.

• Comfort using service desk ticketing systems and remote support tools such as LogMeIn.

• Strong communication, customer service, and problem-solving skills with the ability to handle sensitive information professionally.

• Availability to work on-site five days per week with consistent attendance and punctuality. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.