Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Indiana. This short-term (60 days) contract position is ideal for someone with strong Microsoft Windows troubleshooting skills who can resolve day-to-day desktop, account, and ticket-based support issues efficiently. The role focuses on delivering responsive service, maintaining user access, and ensuring a reliable computing environment.

Responsibilities:

• Provide first-line and desktop support for hardware, software, and Windows-related issues reported by employees.

• Diagnose technical problems, identify root causes, and complete timely resolutions for routine and moderately complex support requests.

• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date.

• Support user account administration tasks, including password resets, access changes, and directory updates within Active Directory.

• Install, configure, and maintain Windows 10 systems, standard desktop applications, and peripheral devices.

• Escalate unresolved incidents when needed and work with other technical teams to ensure issues are fully addressed.

• Deliver attentive end-user assistance in person, by phone, or through remote support tools while maintaining a high level of customer service.

Requirements * At least 2 years of experience in help desk, desktop support, or a similar end-user support environment.

• Working knowledge of Active Directory for basic account maintenance and access-related support.

• Hands-on experience supporting Microsoft Windows and Windows 10 operating systems.

• Ability to perform basic troubleshooting for desktop software, hardware, and user access issues.

• Experience managing and updating service desk tickets in a structured support process.

• Strong communication skills with the ability to explain technical solutions clearly to non-technical users. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.