Junior Incident Manager

• Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics).
• Monitor and identify disruptions in processes and escalate issues when needed.
• Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems.
• Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement.
• Assist in defining and improving incident response workflows, SLAs, and escalation paths.
• Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues.
• Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed.

Do you have experience in Project management?, Do you have a Bachelor’s degree?, * Education: Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.

• Experience: 1-2 years in operations, logistics, project coordination, or incident/support roles.
• Technical Skills: Proficiency in Excel or GSheets and familiarity with project management tools (e.g., Notion, Asana, Monday.com). ERP system knowledge is a plus.
• Soft Skills: Strong analytical, coordination, communication, and project management skills.
• Hands-on: Eager to learn, take on new challenges, and move the company forward.

• Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.
• Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.
• Inspiring Workspace: Located in the heart of Berlin’s Prenzlauer Berg, a dog-friendly office, with free drinks and snacks.
• Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.
• We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.
• Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going!
• Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy.

Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a fast-growing beauty start-up based in the heart of Berlin. Our products are available across Europe and, since March 2025, at Sephora Europe - online and in over 250 stores. As a certified B Corp, we are committed to building a business with purpose. With a team of over 120 brilliant individuals from around the world, we are actively shaping Yepoda’s story every day.