IT Support Tech

• Provide hands-on technical support for Windows-based workstations, laptops, mobile devices, printers, and peripheral equipment.
• Deliver Tier 1 and Tier 2 support for end users in a fast-paced enterprise environment.
• Manage incidents, service requests, asset records, and documentation through an IT service management platform.
• Image, configure, deploy, and maintain end-user devices using enterprise endpoint management tools.
• Troubleshoot hardware, software, networking, and device-related issues.
• Set up and deploy new workstations, laptops, tablets, and associated peripherals.
• Prioritize and manage incoming support requests independently while maintaining strong customer service standards.
• Maintain accurate documentation of technical work, inventory, and local IT assets.
• Provide onsite support across multiple facilities within the region as needed.
• Participate in a rotating on-call support schedule.

• 2+ years of IT support experience in a professional environment.
• Strong experience supporting Windows 10 and Windows 11 operating systems.
• Experience using ServiceNow or a similar IT service management platform.
• Experience imaging and deploying devices using SCCM or comparable endpoint management tools.
• Familiarity with desktops, laptops, tablets, printers, and other end-user technologies.
• Excellent troubleshooting, organizational, time management, and customer service skills.
• Ability to work independently and effectively prioritize multiple support requests.
• Valid driver’s license and reliable transportation for regional travel.

Preferred Qualifications

• 5+ years of IT support experience.
• Experience coordinating technical projects or supporting project initiatives.
• Experience supporting users in a healthcare, regulated, or complex enterprise environment.
• Familiarity with Microsoft Surface devices, Apple devices, and enterprise endpoint management practices.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.