Helpdesk Support Analyst

We are seeking a customer-focused Support Technician I to provide first-level technical support to clients. This position will troubleshoot hardware, software, network, VPN, wireless, and connectivity issues through phone, email, remote assistance, and occasional on-site support., * Provide Level 1 technical support for hardware, software, network, and connectivity issues.

• Diagnose, troubleshoot, test, and resolve technical problems.
• Perform remote software installations, system updates, configurations, and technical support.
• Troubleshoot network connectivity, VPN, and wireless networking issues.
• Create, prioritize, document, and manage service tickets through resolution.
• Self-dispatch tickets based on urgency and client impact.
• Use monitoring tools to proactively identify system and network issues.
• Maintain accurate documentation of client environments, troubleshooting steps, and solutions.
• Keep clients informed throughout the troubleshooting and resolution process.
• Provide basic end-user training for common hardware and software tasks.
• Provide occasional on-site support when remote troubleshooting is insufficient, which may include visits to client locations or residences.

The ideal candidate brings strong technical troubleshooting skills, excellent customer service, clear communication, and the ability to manage multiple support requests while maintaining accurate documentation.

Operations Communication Prioritization Customer Service Wireless Networks Business Valuation Software Installation Full Stack Development Remote Troubleshooting Wireless Communications Network Troubleshooting Business Transformation Hardware Troubleshooting Tier 1 Technical Support Windows Remote Assistance Employee Assistance Programs End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) $50,000 - $60,000 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes., Job Type & Location

This is a Permanent position based out of Cockeysville, MD. Pay and Benefits

The pay range for this position is $50000.00 - $60000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.