Technical Customer Support Representative (Fully Remote)

Provide top-tier technical support to customers, ensuring high satisfaction and resolution. Manage a high volume of cases, meeting key metrics like first contact resolution and timely case closure. Skills and Experience: Bachelor’s degree or equivalent, with experience in phone and email support. Strong written and verbal communication, plus experience with Salesforce and SaaS. Remote role with flexibility to align with Asia Pacific time zones. Enjoy a culture of collaboration, ingenuity, and work/life balance. Compensation and Benefits: Salary range $58,000 - $67,000 annually. Comprehensive benefits including medical, dental, vision, and insurance, with 100% employee premium coverage. Medrio