It Support Specialist

Operations Issue Tracking Customer Service Technical Issues Sales Prospecting Help Desk Support Business Valuation Full Stack Development Network Troubleshooting Business Transformation Tier 1 Technical Support Verbal Communication Skills Common Desktop Environments Troubleshooting (Problem Solving), * Provide Tier 1 technical support to end users across multiple locations, serving as the first point of contact for IT issues.

• Troubleshoot and resolve common hardware, software, network connectivity, and end-user technology issues.
• Provide support through phone, email, remote tools, and in-person interactions.
• Diagnose technical problems independently and escalate more complex issues to the appropriate support teams.
• Manage incidents and service requests through an IT ticketing system, ensuring accurate and timely documentation.
• Maintain detailed troubleshooting notes and resolutions to support knowledge sharing and recurring issue resolution.
• Travel between locations as needed to provide hands-on technical support.
• Communicate technical information clearly to users with varying levels of technical experience.
• Deliver patient, professional, and customer-focused support while maintaining strong service levels.
• Collaborate with other IT team members to resolve issues and maintain consistent support across locations.
• Identify recurring technical issues and contribute to improvements in support processes and documentation.

• 23 years of experience in help desk, IT support, or end-user support.
• Experience troubleshooting common desktop hardware, software, and connectivity issues.
• Familiarity with IT ticketing systems and structured incident management.
• Strong written and verbal communication skills.
• Strong customer service skills with the patience to support both technical and non-technical users.
• Ability to troubleshoot independently while recognizing when escalation is appropriate.
• Willingness to travel locally between company facilities as needed.
• Bachelors degree or relevant IT certifications are a plus but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.