IT Support Specialist

Were seeking a motivated, customer-focused IT Support Specialist to join our growing team. This entry-level position is ideal for someone with 23 years of experience in IT support or help desk environments whos hungry to learn, eager to grow, and ready to be the face of our department. The IT Support Specialist will provide Tier 1 support for hardware, software, and network-related issues across multiple company locations. They will act as the first point of contact for internal users, ensuring exceptional customer service and timely issue resolution. The role involves troubleshooting technical problems independently and escalating more complex issues when necessary. All resolutions must be documented clearly and thoroughly in the Freshdesk ticketing system to support team knowledge sharing. The specialist will travel between facilities as needed to deliver on-site support and maintain consistent service levels.

Youll be supporting a diverse user baseincluding long-tenured employees with varying levels of tech comfortso patience, empathy, and strong communication skills are essential. Youll also be expected to document your work thoroughly to support team knowledge-sharing and faster resolution of recurring issues.

Additional Skills & Qualifications

nice to have - bachelor degree or any other relevant certifications Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Empathy Patience Operations Communication Issue Tracking Customer Service Sales Prospecting Help Desk Support Business Valuation Full Stack Development Business Transformation Troubleshooting (Problem Solving)

At least 23 years $45,760 - $49,920 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.