Desktop Support Technician

Operations Leadership ServiceNow HP Printers Communication Microsoft 365 Prioritization Problem Solving Desktop Support Customer Service Hardware Support Technical Issues Operating Systems Technical Support Help Desk Support Business Valuation Microsoft Windows 10 Remote Access Systems Full Stack Development Business Transformation Hardware Troubleshooting Conference Room Technology Executive Information Systems Technical Procedure Compliance Troubleshooting (Problem Solving), We are seeking a customer-focused Desktop Support Technician to provide high-touch, white glove technical support to end users in a fast-paced corporate environment. This individual will be responsible for troubleshooting hardware and software issues, supporting conference room technology, managing service requests through ServiceNow, and delivering exceptional customer service to executives and employees., * Deliver white glove desktop support for end users, including VIP and executive-level personnel.

• Troubleshoot and resolve Windows 10 operating system issues, software problems, and hardware failures.
• Provide hands-on break/fix support for Dell, Lenovo, and HP laptops, desktops, and peripherals.
• Support and maintain conference room technology including audio/video equipment and meeting room systems.
• Install, configure, and troubleshoot Microsoft 365 applications and related productivity tools.
• Diagnose and resolve printer issues, with a focus on HP printer support and maintenance.
• Utilize ServiceNow to document, track, and manage incidents, service requests, and resolutions.
• Provide remote support using Bomgar (BeyondTrust) and other remote access tools.
• Perform workstation deployments, hardware upgrades, imaging, and equipment replacements.
• Escalate complex technical issues to appropriate teams while ensuring timely communication and resolution.
• Maintain accurate documentation of technical procedures, asset inventory, and support activities.

• 2+ years of Desktop Support, IT Support, or Help Desk experience.
• Experience providing white glove or executive-level technical support.
• Strong knowledge of Windows 10 environments.
• Hands-on experience supporting Dell, Lenovo, and HP hardware.
• Experience troubleshooting and supporting Microsoft 365 applications.
• Familiarity with ServiceNow ticketing systems.
• Experience with HP printers and peripheral device troubleshooting.
• Knowledge of remote support tools such as Bomgar (BeyondTrust).
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize tasks and manage multiple support requests in a fast-paced environment., * Experience supporting conference room and audiovisual technologies.
• Exposure to endpoint deployment, device imaging, and asset management.
• Microsoft certifications or other relevant technical certifications are a plus.

Key Skills: White Glove Support, Desktop Support, Executive Support, ServiceNow, Dell Hardware, Lenovo Hardware, HP Hardware, HP Printers, Windows 10, Microsoft 365, Conference Room Support, Bomgar, Remote Support, Hardware Break/Fix, Troubleshooting. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.