Desktop Support Technician II US

This employer is seeking a skilled and dedicated Desktop Support Technician II to join a dynamic team in Lafayette, Indiana. The selected professional will provide essential technical support, ensuring system reliability and resolving hardware and software issues promptly. This position requires hands-on troubleshooting and excellent customer service skills to support end-users effectively. The ideal candidate will have strong technical knowledge, adaptability, and the ability to work in a fast-paced environment., * Resolve technical issues related to hardware, software, and network connectivity for local end-users.

• Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
• Diagnose and troubleshoot operating system issues, application errors, and connectivity problems.
• Perform system builds, upgrades, and imaging tasks at nearby facilities as required.
• Provide on-call support during scheduled rotations to address critical technical issues.
• Document support activities, system configurations, and resolution steps in the ticketing system.
• Maintain compliance with site-specific guidelines and safety procedures.

Education: High School Diploma or equivalent technical training is required.

Experience: Candidates must possess 3 to 7 years of hands-on desktop support or related technical experience.

Technical Skills: Proficiency in Microsoft Word, troubleshooting Windows operating systems, configuring computer hardware, and utilizing ticketing systems is required. Candidates must also have a valid driver’s license for travel between nearby operational sites.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at, UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.