Professional - Desktop Support Technician II

An established organization is seeking a Desktop Support Technician II to provide essential technical support and assistance for computer systems, associated hardware, and software. The selected professional will troubleshoot technical issues, maintain critical IT equipment, and support end-users to ensure smooth daily operations and minimal downtime. This position plays an active role in running end-of-life refresh initiatives and device update projects., * Serve as the primary point of contact for employees seeking technical assistance via phone, email, or in person.

• Perform remote troubleshooting utilizing diagnostic techniques and precise inquiry to resolve local area network (LAN) and wide area network (WAN) issues.
• Install, configure, and upgrade PC software and operating systems, specifically Windows 10 and Microsoft 365 applications.
• Maintain daily performance of computer systems, assisting with hardware setup and resolving peripheral issues related to printers, scanners, and video conferencing equipment.
• Record events, technical problems, and their resolutions within helpdesk software such as ServiceNow.
• Track inventory of IT equipment and spare components to maintain accurate records.
• Follow up with clients to ensure system functionality, providing necessary guidance and coordinating with advanced IT staff for escalation.

Education: Associate’s degree in computer science or a closely related technical field is required.

Experience: Two to four years of experience in desktop support, IT helpdesk, or a related technical support capacity.

Technical Skills: In-depth knowledge of computer hardware, software, and networking in Windows-based environments. Familiarity with network troubleshooting services and tools related to firewalls, VPN, TCP/IP, network routing, and switches. Proven experience utilizing issue tracking systems like ServiceNow., * Strong customer service orientation with the ability to interpret and explain technical issues clearly.

• Demonstrated ability to manage time and priorities effectively within a fast-paced working environment.
• Prior experience assisting with corporate equipment deployment and technology refresh cycles.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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