Entry Level Helpdesk Support

Triage Operations Cisco WebEx Communication Telecommuting Microsoft Excel Microsoft Teams Microsoft Outlook Help Desk Support Microsoft Windows Business Valuation Full Stack Development Call Center Experience Technical Requirements Business Transformation Troubleshooting (Problem Solving), The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

1-2 years of helpdesk / call center experience

1-2 years of experience working with help desk ticketing tools i.e. Service Now

Experience supporting Work from Home end-users

Experience working remotely yet as a team member

Skills:

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Microsoft Windows OS

Microsoft Office Products including:

Word, Excel, Outlook, PowerPoint

Remote meeting software including:

Microsoft Teams, Cisco WebEx, Zoom

Strong written and oral communication

Ability to learn and troubleshoot custom applications

Non-Technical Requirements:

Great people skills with demonstrated ability to communicate with a wide variety of end users including many that have little or no technical skills.

The ability to listen to the end user and understand their needs and perspectives.

Sense of urgency in supporting the end user returning the ability for them to perform their job.

Hardware:

The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.

Secure/quiet location to work

Personal high speed internet connection (no hot spots or public internet locations)

Cell phone with good reception, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.