Tier 1 Help Desk

Mac OS Phishing Operations Management Innovation ServiceNow CompTIA A+ Communication Microsoft Azure Desktop Support Customer Service Slack (Software) Google Workspace Help Desk Support Business Valuation Technical Training Single Sign-On (SSO) Willingness To Learn Technical Assistance Full Stack Development Business Transformation Hardware Troubleshooting Conference Room Technology Virtual Private Networks (VPN) CompTIA IT Fundamentals (ITF+) Zoom (Video Conferencing Tool) Identity And Access Management Troubleshooting (Problem Solving), We’re partnering with a leading global AI and digital experience company that helps some of the world’s largest brands deliver personalized customer experiences. This is an exciting opportunity to join a collaborative IT team and gain hands-on experience supporting modern workplace technologies in a fast-paced, innovative environment., * Serve as the first point of contact for employee IT support requests

• Provide technical assistance through ticketing systems, email, and chat platforms
• Troubleshoot password resets, account lockouts, SSO issues, and access requests
• Support daily operations for tools such as Google Workspace, Slack, Zoom, and other business applications
• Assist with onboarding and offboarding processes, including user account provisioning and deprovisioning
• Configure, image, deploy, and troubleshoot Mac and Windows laptops
• Support conference room technology and collaboration tools
• Maintain accurate ticket documentation and communicate updates to users
• Escalate complex issues to senior team members when necessary
• Follow established IT procedures, security standards, and troubleshooting guides
• Help promote security best practices, including MFA, phishing awareness, and account protection, * Slack
• Zoom
• Freshservice
• JumpCloud
• macOS
• Windows
• Identity & Access Management Tools
• SaaS Applications
• Endpoint Support & Device Deployment

If you’re passionate about technology, enjoy solving problems, and are looking to grow your IT career, this role offers excellent exposure to enterprise support, identity management, device deployment, and end-user support., * 0-2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or a related technical role

• Internship, Year Up, campus IT, or other hands-on technical experience is welcomed
• Experience troubleshooting hardware, software, and user account issues
• Familiarity with Windows and/or macOS environments
• Basic understanding of networking concepts such as Wi-Fi, VPN connectivity, and user access management
• Strong customer service and communication skills
• Ability to work independently while following documented processes
• Passion for technology and a desire to learn and grow within IT, * Experience supporting Google Workspace, Slack, Zoom, or similar collaboration tools
• Familiarity with ticketing systems such as Freshservice, ServiceNow, or Zendesk
• Exposure to identity and access management platforms such as JumpCloud, Okta, or Azure AD
• Understanding of SSO, MFA, and basic security principles
• Associate degree, technical training program, or equivalent experience
• CompTIA A+, Google IT Support, ITF+, or similar certifications are a plus, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.