Desktop Support/Systems Analyst

Reporting to the IT Operations Manager, you will be providing technical support for clients across the company, including both IT and OT environments. As part of your specific responsibilities, in the following areas, you will:

Provide reliable and efficient support for end users, critical business systems, and OT assets. Including but not limited to the following:

Hands-on and remote PC troubleshooting, repair, imaging, and deployment.

Voice & Printing Services.

AV and Meeting Support.

Mobile device support.

Application installs & triage.

Asset Management.

General End User Assistance.

Racking, cabling, and general hardware troubleshooting.

Understanding of site physical infrastructurefiber, data center, WAP, equipment locations, circuits, and VoIP gateways.

Level 1 Network support, including identifying and updating VLANs, and general troubleshooting.

Level 1 Server/Storage support.

OT systems support, including local control networks, industrial PCs, HMIs, PLC-connected systems, and data historian interfaces.

Support for OT cybersecurity measures, including patching, endpoint protection, and network segmentation monitoring.

Support and coordination with operations and engineering teams for system maintenance, outages, and change management in OT environments.

Site-specific systems support many of these systems are off the business network (paging, lab systems, radios, plant control systems, etc.).

Power/UPS systems support.

Pipeline & Terminal Communications response.

Monitoring and maintenance of OT network infrastructure, including switches, firewalls, and connectivity to SCADA systems.

Install and maintain physical infrastructure in Data Centers, network closets, and OT control rooms throughout the facility. Work closely with offsite IT/OT technical teams to troubleshoot and deploy equipment.

Be the first point of contact with clients via phone, IM, email, and walk-ins.

Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

Troubleshoot and mitigate system performance issues, engaging with higher-tier support as necessary.

Log and update tickets in ServiceNow to meet SLAs and contribute to a centralized Knowledge Base.

Build and maintain relationships with technical partners, vendors, and internal customers.

Collaborate with central IT and OT support teams for troubleshooting, hardware refresh, system upgrades, and project support activities.

Identify process improvements and propagate best practices across IT and OT environments.

Optimize service delivery by improving reliability, efficiency, quality, and cost-effectiveness of defined components of services while following corporate standards and safety practices.

Track and maintain IT and OT hardware assets.

Maintain documentation of supported systems, including network diagrams, equipment inventories, and configuration details for both IT and OT systems.

Coordinating Data Centers Communication Cyber Security Professionalism Problem Solving Desktop Support Change Requests Control Systems Network Support User Assistance English Language Active Directory Asset Management Network Switches Business Systems Customer Support Control Networks Network Diagrams Operating Systems Technical Support Help Desk Support Change Management Endpoint Security Personal Computers Business Valuation Process Improvement Business Networking Microsoft Windows 10 Network Segmentation Operational Historian Full Stack Development Network Infrastructure Business Transformation Wireless Paging Systems Administrative Functions Hardware Troubleshooting Human Machine Interfaces Desktop Window Management Service Delivery Improvement Programmable Logic Controllers Information Technology Operations Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Wireless Application Protocol (WAP) Supervisory Control And Data Acquisition (SCADA), Hardware (Desktops, Laptops, VoIP Phones, Cell Phones), Office Admin, Active Directory, Cloud Systems, Helpdesk, Communication Skills, Team Skills, Troubleshooting & Diagnostic ability

Top Skills Details:

Desktop, Windows OS, Troubleshooting, Diagnostic, Helpdesk

Additional Skills & Qualifications:

From a Service Desk perspective, this resource should have experience in ServiceNow, including minor administration, ticketing, change requests, and creating new users.

Other skills include desktop support and Active Directory (e.g., creating distribution lists). This person may assist with the organization’s WIN 7 to WIN 10 migration, including PC builds and imaging roll-outs. Some administrative tasks may also be required of the role Candidate needs to pass the Federal Test for a TWIC card.

Desired soft skills include communication. It’s imperative this person be well-spoken and also have a strong ability to translate “tech. speak” into “plain English” for non-technical resources.

Skills

windows, office 365

Top Skills Details

windows,office 365, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Contract position based out of Tacoma, WA. Pay and Benefits

The pay range for this position is $25.00 - $40.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.