Computer Support Specialists

Receive calls and correspondence from agencies and document complaints

• Perform data entry and monitor reports in complaint database
• Conduct safety checks on reported allegations of abuse
• Concerts, and systems to manage complaints and safety checks
• Use Verizon Virtual Contact Center for customer relations contacts
• Create, enter, modify, and update complaints in database
• Ensure timely and quality response to complaints
• Assist field office and providers with troubleshooting
• Monitor and coordinate safety check contacts
• Provide technical assistance to users regarding data entry and report generation

No degree, license, or certification required

• Data entry skills and ability to independently navigate multiple software systems