Computer Support Specialist

Provide technical assistance to users via phone, email, chat, or in-person.

• Monitor and manage support tickets in the JIRA ticketing system.
• Install, set up, and configure new hardware, software, and peripherals.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Document technical problems, resolutions, and create user guides.
• Perform additional IT support duties as assigned.

Minimum 2 years’ experience in Information Technology and Customer Service.

• Associate’s or Bachelor’s degree in computer science, IT, information systems, management systems, or cybersecurity. Required Skills and Abilities:

• Strong technical knowledge of computer hardware, software, operating systems, and networks.
• Analytical and logical reasoning for effective problem-solving.
• Excellent verbal and written communication skills for explaining technical concepts to non-technical users.
• Strong customer service orientation with patience and empathy.
• Good organizational, task management, and prioritization skills.
• Ability to work under pressure and adapt to a fast-paced environment.