IT Support

Mac OS Zendesk Phishing Curiosity Operations Mentorship ServiceNow IT Security Communication Prioritization Authentications Desktop Support Customer Service Slack (Software) Technical Issues Operating Systems Technical Support Help Desk Support IT Infrastructure Business Valuation Employee Onboarding, We are seeking a Tier 1 IT Support Specialist to join a collaborative IT Helpdesk team supporting employees across a growing organization. This is an excellent opportunity for someone early in their IT career who is looking to build a strong technical foundation while gaining hands-on experience with end-user support, identity and access management, device deployment, and security best practices.

The ideal candidate is customer-focused, eager to learn, and comfortable following established processes while delivering outstanding support to end users.

What You’ll Be Doing:

End User Support

• Serve as the first point of contact for IT-related issues and requests.
• Provide support through email, chat, and ticketing systems.
• Log, categorize, prioritize, and resolve support requests.
• Troubleshoot common technical issues, including:
• Password resets
• Single sign-on (SSO) access issues
• Software installation and removal requests
• Collaboration and productivity application support
• Identity & Access Management
• Process onboarding, offboarding, and user access changes.
• Provision and deprovision user accounts.
• Assign and remove application access.
• Support multi-factor authentication (MFA) implementation and troubleshooting.
• Ensure access requests follow established approval and security procedures.
• Maintain accurate documentation of account and access changes.
• Device & Endpoint Support
• Configure laptops and devices for new hires.
• Install operating systems, business applications, and security tools.
• Troubleshoot device performance, connectivity, and application issues.
• Assist with endpoint compliance requirements, including:
• Operating system updates
• Disk encryption
• Screen lock policies
• Security baseline adherence
• Documentation & Knowledge Management
• Follow established knowledge base articles, runbooks, and standard operating procedures.
• Document resolutions and troubleshooting steps within ticketing systems.
• Contribute updates and improvements to support documentation.
• Identify recurring issues and provide feedback to improve processes.
• Collaboration & Security
• Partner with IT, Infrastructure, Security, and HR teams to support employee lifecycle processes.
• Promote security best practices and user awareness.
• Escalate suspected security incidents according to established procedures.
• Support a secure and reliable end-user computing environment.

Willingness To Learn System Administration CompTIA Certification Full Stack Development Business Transformation Training And Development Multi-Factor Authentication Software As A Service (SaaS) End-User Training And Support Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Identity And Access Management Troubleshooting (Problem Solving), 1-2 years of IT Helpdesk, Service Desk, Desktop Support, or Technical Support experience.

Internship, part-time, academic lab, or hands-on technical experience will be considered.

Basic understanding of:

Windows and/or macOS operating systems

Networking fundamentals (Wi-Fi, VPN, connectivity troubleshooting)

SaaS applications and identity management concepts

Single sign-on (SSO) and user account administration

Strong customer service and communication skills.

Ability to follow documented procedures and troubleshoot within defined processes.

Demonstrated interest in technology through coursework, certifications, labs, projects, or prior support experience.

Preferred Qualifications & Experience with:

Ticketing systems (Freshservice, ServiceNow, Zendesk, or similar)

Identity and access management tools

Google Workspace, Slack, Zoom, or comparable collaboration platforms

Understanding of security concepts such as:

Least privilege access

Multi-factor authentication (MFA)

Phishing awareness

Secure data handling, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Strong training and onboarding program designed to help new team members succeed.
• Supportive and collaborative team environment.
• Exposure to modern cloud-based technologies and IT operations.
• Opportunity to develop technical and professional skills in a structured environment.
• Clear career growth path within IT support, systems administration, and infrastructure functions.
• Organization values potential, curiosity, and willingness to learn as much as prior experience.

Work Environment:

• Hybrid schedule with 4 days onsite per week.
• Collaborative office environment with regular interaction with teammates and end users.
• Hands-on training and mentorship during onboarding.
• Team-oriented culture that encourages learning, ownership, and professional development.

This opportunity is ideal for someone looking to launch or grow their IT career while gaining experience across help desk operations, endpoint support, identity management, and IT security fundamentals. Job Type & Location

This is a Contract position based out of Mountain View, CA. Pay and Benefits

The pay range for this position is $22.00 - $24.93/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.