Help Desk/Desktop Support Analyst

• Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users.
• Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date.
• Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications.
• Support account access and user administration tasks within Active Directory, including routine account maintenance.
• Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment.
• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.
• Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner.
• Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities. Requirements - Previous experience assisting users in a help desk, desktop support, or similar technical support environment.
• Working knowledge of Microsoft Windows, including Windows 10 administration and troubleshooting.
• Familiarity with Active Directory for basic user and account support tasks.
• Ability to diagnose common hardware, software, and connectivity problems using sound troubleshooting methods.
• Experience managing or updating service desk tickets with accurate notes and status changes.
• Understanding of standard network devices and general desktop support practices.
• Strong communication skills and a customer-focused approach to resolving technical issues. Technology Doesn’t Change the World, People Do.

Description We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.