IT Support Technician

Our client is seeking a Tier 1 Help Desk Analyst to support its rapidly growing healthcare organization. This is a 6-month contract-to-hire opportunity supporting internal employees in a primarily Windows-based environment. The organization is experiencing significant growth, and this role will help expand the IT Operations team’s ability to provide consistent support coverage while improving end-user experience.

The ideal candidate will be a strong communicator with a customer-service mindset who is eager to learn and grow within IT. While technical aptitude is important, the hiring manager emphasized that culture fit, professionalism, communication skills, and initiative are the primary drivers of success.

Key Areas of Focus

Internal Help Desk support for end users

Windows desktop and laptop troubleshooting

Hardware provisioning and deployment

IT asset management and logistics

End-user customer service

Supporting a remote workforce

Process improvement and future automation initiatives

Daily Responsibilities

Serve as the first point of contact for internal employees seeking technical assistance

Respond to Help Desk tickets and phone-based support requests

Troubleshoot Windows operating system, connectivity, and basic end-user technical issues

Provision, configure, image, and deploy laptops and peripherals

Receive, ship, and track IT equipment for remote employees

Document issues and resolutions within the ticketing system (Zoho)

Collaborate with other IT team members to escalate issues as needed

Maintain a high level of customer service and communication with end users

Assist with onboarding technology setup for new employees

Support ongoing operational and administrative IT tasks

Team & Environment

Reports into the IT Operations organization led by John Buhl

Collaborative, growth-oriented culture with a highly engaged team

Local Nashville candidate preferred due to onsite equipment handling and training requirements

Automation ServiceNow Communication Microsoft 365 Issue Tracking Professionalism Windows Desktop Customer Service Technical Acumen Technical Issues Help Desk Support Zoho Office Suite Account Management Peripheral Devices Business Valuation Process Improvement IT Asset Management Willingness To Learn Technical Assistance System Administration Full Stack Development Shipping And Receiving, Experience with ticketing systems such as Zoho, ServiceNow, or similar platforms is preferred. While prior Zoho experience is not required, candidates should be comfortable learning new tools and documenting incidents, requests, and resolutions in a structured support environment.

Exposure to Microsoft 365 administration, user account management, and basic endpoint support is highly desirable. Candidates with an interest in automation, process improvement, or systems administration will have opportunities for growth as the IT organization continues to expand.

Previous experience supporting remote employees is a plus, including laptop provisioning, hardware deployment, shipping/receiving equipment, and troubleshooting end-user devices in a distributed workforce environment. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Business Transformation Information Technology Operations Troubleshooting (Problem Solving) $39,520 - $47,840 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.