IT Support Engineer - Paddock Wood

• Act as the first point of contact for questions and queries
• Complete 1st line tickets with a high degree of accuracy and attention to detail
• Ensure tickets and queries are completed within agreed SLAs
• Carry out hardware and software installations
• Set up printers, routers, PCs, and AV equipment
• Escalate unresolvable issues to more senior engineers
• Maintain a high level of customer service for clients at all times

Technologies:

• Active Directory
• Hardware
• Support
• LAN
• Microsoft 365
• Windows
• Office 365

• Minimum 1 years experience in a similar IT role
• Ideally experience within an MSP, although other industries will be considered
• Experience providing a high level of 1st line support to clients and users
• Ability to provide desktop, networking, and infrastructure support
• Experience with Microsoft technologies, including Windows OS and Microsoft 365
• Basic networking fundamentals, including LAN, DNS, and DHCP
• Active Directory experience
• Excellent communication skills and confidence liaising with colleagues and clients of all levels
• Access to your own vehicle