Help Desk/Desktop Support Analyst

• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office
• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications
• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through
• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory
• Set up, configure, and maintain desktop and laptop equipment for employees and new hires
• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible

• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing Requirements - Prior experience in a desktop support, service desk, or help desk role providing end-user technical assistance
• Working knowledge of Microsoft Windows environments, including Windows 10 support and troubleshooting
• Familiarity with Active Directory for basic user account and access management tasks
• Ability to diagnose and resolve routine hardware, software, and connectivity problems
• Experience handling support tickets with strong attention to detail and timely communication
• Strong customer service skills with the ability to explain technical information clearly to non-technical users Technology Doesn’t Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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