Help Desk/Desktop Support Analyst

• Deliver front-line technical assistance for hardware, software, and operating system issues affecting end users.
• Investigate and resolve incidents related to Microsoft Windows environments, including Windows 10 workstations.
• Manage user account support tasks such as access updates, password resets, and directory-related requests within Active Directory.
• Track, prioritize, and close support requests through the service desk ticketing process while maintaining accurate documentation.
• Diagnose common desktop, peripheral, and connectivity problems and escalate more complex issues when needed.
• Install, configure, and support desktop software and standard workplace technology to ensure smooth day-to-day operations. Requirements - Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for routine user administration tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform structured troubleshooting for hardware, software, and basic system issues.
• Familiarity with managing and updating service desk tickets in a support workflow.
• Strong communication skills and a service-oriented approach when assisting end users. Technology Doesn’t Change the World, People Do.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.