Clinical Application Specialist Germany-Austria 100%
STAAR Surgical
Frankfurt am Main, Germany
about 2 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Languages
English, German
Job source
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Windows
Microsoft PowerPoint
Job description
- Deliver on-site and remote product training to surgeons (MDs), optometrists (ODs), and clinical staff.
- Lead ICL certification processes and perform proctoring when required.
- Conduct educational workshops and clinical training sessions at designated centers.
- Support surgeons throughout their learning curve to ensure proper clinical application of ICL technology.
- Support surgeons and clinic teams in practice development initiatives, including optimization of patient pathways, workflow efficiency, patient education, and overall patient journey to enhance clinical outcomes and maximize adoption and patient satisfaction
- Provide technical support for ICL power calculations, complex medical inquiries and advanced complaints, when required. Contact person for follow up with certain complex complaints and/or medical inquiries from Iberia.
- Follow and update on clinical material provided by FMA that is appropriate for German and Austrian market for adoption of ICL and drive volume.
- Follow with Medical, Marketing, and Regulatory/MLR teams to ensure market-specific scientific content.
- Participates in the identification of potential sites and customers.
- Conducts & performs customer site visits as required, including site visit report writing and frequent field team communication.
- Facilitate and support clinical adoption of new products and innovations to customers.
- Independently monitors the progress of assigned sites by maintaining close contact with surgeons, optometrists, and site personnel.
- Works closely with other team of STAAR Germany and Austria in the coordination of business activities to meet the annual objectives within the territory.
- Attends regional and national medical conferences as assigned.
- Other duties as assigned by the supervisor.
Requirements
Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent combination of education/experience. Optometrist background is strongly preferred., * Mother tongue German, and proficient in English (spoken and written), any other language is a plus
- Strong knowledge about Optic and Refraction
- Excellent communication skills to team and customers
- Proficiency in Windows, Excel, Word, PowerPoint, * Excellent communication and presentation skills.
- Ability to adapt to different stakeholders at all levels
- Ability to develop and maintain strong relationships
- Professional demeanor and credibility
- Strong team player with planning skills and ability to work independently
- Flexibility to travel in Germany and Austria, * 3-5 or more years of experience in clinical practice.
- A similar position in the past years
- Background and experience in surgical and clinic settings
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