Computer Support Specialist - -

• Providing technical assistance to users via phone, email, chat, or in-person.
• Actively monitoring and working on tickets submitted in the JIRA ticketing system.
• Installing, setting up, and configuring new hardware, software, and peripherals.
• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting technical problems, resolutions, and user guides for future reference.
• Other duties as assigned.

• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.
• Customer Service: Patience, empathy, and a focus on customer satisfaction.
• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
• Adaptability: Ability to work under pressure and in a fast-paced environment., * An Associate’s or Bachelor’s Degree in computer science, information systems, management systems, information technology, or cybersecurity.
• Two years of experience in Information Technology and Customer Service.
• Proof of eligibility to work in NYS.
• Additional certifications may be required.

**Local Pay: $25.00/hour **

Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We’re looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.

**Why You’ll Love Working With Us **

• Quick & Easy Application - Apply anytime, anywhere with our enHANce app.
• Referral Rewards- Receive referral bonuses for eligible candidates you refer ($200 referrer / $100 referee- Payable after 200 hours of work)
• Personalized Support - Work with a dedicated recruiter committed to your success.
• Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Shift Details:

• M-F 37.5 hrs per week, 9am-5pm, * Competitive Pay
• Health, Dental, Vision, Life & Short-Term Disability Insurance(eligibility begins after 60 days)
• 401(k) Retirement Plan